XTool D1 Pro 20W Desktop Laser Engraver Cutting Machine

XTOOL | ATOMSTACK | IKIER | SCULPFUN |  ORTUR  Product of these Brands come with 1 Year Warranty.

1.Does mechblock.in check the products before shipping them to me?

Yes., of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

2．Are Products Guaranteed / Is There A Warranty?

Yes, XTOOL | ATOMSTACK | IKIER | SCULPFUN | ORTUR   products you buy from mechblock.in has a guarantee of quality and will exactly match the description on the website.
Our warehouse that supply mechblock.in are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from mechblock.in just as much as any well known retailer.

3. How long dose it take to have my orders shipped after the payment is made?

1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.

4. What should I do if my items arrived damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact support@mechblock.in immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate mechblock.in , and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to mechblock.in in order for us to send out a new piece.

5. What should I do if my products went wrong after a period of use?

If you encounter quality issues within the warranty period, you can ask for us. Except for this case, The mechblock.in  is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.

In this case, please kindly provide us with proof as below:
The photos of original mechblock.in package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)

We will usually  a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and mechblock.in  is responsible for the shipping costs of arranging reshipment by air mail.

How to Claim Warranty:

1. All Branded Product comes with a standard warranty of 1 Year of warranty provided by the brands.
2. For any Manufacturing defects, You can directly contact the after-sales team of the Manufacturer( Contacts is also mentioned in the User Manual)
3. For claiming a warranty you need to submit support ticket or email.
4. After a successful claim, Manufacturer of the Respective brand will provide you with the products through us or directly.(*For Imported Brands Customer may have to bear custom duty charges if charged by custom department for replacement parts.)

What voids the warranty:

If the product is subject to misuse, tampering, static discharge, accident, water or fire damage, use of chemicals & soldered or altered in any way.

*All Generic & Non-Branded products do not come under warranty.

Questions and Answers

• **Why buy from us instead of importing directly?

  • Ready stock available. No waiting, No pre order. Just make the payment and your order will be dispatched within 1 working day.(*Check Delivery date before Order)
  • No Import Custom duty(which goes upto 77% in total or more sometimes) or any other  documentation required or foreign currency payment hassles for you.
  • We offer unmatched warranty of 1 years/12 months on all products of XTOOL | ATOMSTACK | IKIER | SCULPFUN | ORTUR | TWOTREES |  COMGROW . Mechblock will be your one point contact for all the warranty and service-related issues. You will never have to worry about contacting the manufacturer.
  • In case If lead time is there for restocking , you can also book your Order just by paying 10% in advance  and remaining amount you can pay when your order is ready to be shipped from our factory/warehouse.
  • Free shipping within India (Depending upon your location).
  • We import & ship it to you after complete Quality check and inspection.  This ensures a hassle-free  experience for our customers.
  • We provide complete support and training, including repair or replacement if needed.
  • We keep all the spares and materials for the machines.
  • We provide tutorials and other training equipment and its uses for your business.
  • 

  • Why Choose Mechblock

    Partner In Production

    Here at Mechblock we build strong relationships with all suppliers to enable us to supply Perfect Production Products, Priced effectively which are Delivered Promptly. Our aim is to provide a complete Production Package

    Authorised Distributor

    Mechblock are authorized and official distributors for many major manufacturers genuine products. We can offer parts against drawings and assist in specifying parts to drawings, assuring technically suitable parts are used. With our line of communication and first hand understanding of each manufacturers in-house processes we are able to provide full traceability of the sourced part for quality assurance.

    Supplier Relations

    Having built strong relationships over many years with major manufacturers and given our market reputation for excellency, our suppliers work hard to support our every effort in supplying the very best in service support and distribution to you, the customer.

    Expert Knowledge

    With over 20 years combined experience within the tooling and fastening industries we are best placed to support you, the customers, in all aspects of manufacturing and assembly process. Mechblock train many weeks of the year onsite with manufacturers to extend our knowledge base getting our engineers trained in new and old products and the suitability of such product to application.

    Stock

    We keep a large stock  on the shelf. Our range includes high quality Laser machines to Industrial equipments  including spare parts and accessories along with more specialist high strength and structural stabilities of all products.

    Aftersales Service

    Mechblock will perfectly source product for each customer and each product line ensuring consistent supply and decreasing setting problems. We are on hand to support any production issue that may arise complimented by our Support &  Service division  there is no problem we are unable to resolve.