Return Policy

Return Policy Overview

At Mechblock.in, customer satisfaction is important to us. Please review our return policy carefully before initiating any return request.


Return Window

  • Customers must request a return within 3 Days of delivery.
  • Requests made after this period will not be accepted under any circumstances.

Eligibility for Returns

To qualify for a return, the following conditions must be strictly met:

  • The item must be unused, in original condition, and with all packaging, accessories, and tags intact.
  • The product must be returned in its original packaging to prevent damage in transit.
  • A valid proof of purchase / invoice is required.
  • A complete unboxing video clearly showing the issue (damage/defect) must be provided.
  • Items that are used, damaged after delivery, or altered will not be eligible for return.
  • Customers must securely pack the product to avoid damage during return shipping.
  • For electronic equipment, original packaging is mandatory for return eligibility.

How to Initiate a Return

To initiate a return:

  • Email us at support@mechblock.in within 3 days of delivery
  • Include:
    • Order ID
    • Reason for return
    • Supporting images/videos

Important Notes:

  • Customers are responsible for return shipping arrangements and courier charges.
  • We strongly recommend using a trackable courier service.
  • Mechblock.in is not responsible for lost, delayed, or undelivered return shipments.

Damages & Issues

  • Customers must inspect the product at the time of delivery.
  • In case of damage, defect, or incorrect item:
    • Record a clear unboxing video
    • Capture images of all sides of the package
  • Claims without proper video proof may be rejected.
  • Our team will verify the issue and provide a resolution accordingly.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Products priced below ₹999 (including spare parts, accessories, consumables, etc.)
  • Perishable or consumable goods (filament, resin, nozzles, FEP films, etc.)
  • Custom-made or personalized products
  • Hazardous materials, flammable liquids, or gases
  • Sale items, discounted products, or gift cards

Exchanges

  • We do not offer exchanges.
  • If eligible, returns will be processed as per this policy and refunds issued accordingly.

Refund Policy

  • Once the returned product is received and inspected, refunds will be processed within 7–10 business days.
  • A deduction of ₹200–₹400 (based on product size/volume) will be applied toward initial shipping costs.
  • Refunds will be issued to the original payment method.
  • The amount should reflect within 4–6 business days, depending on your bank/payment provider.

Note:

  • If more than 15 business days have passed after approval, please contact us.

Order Cancellations & Refunds

  • All orders are considered final once confirmed.
  • No cancellations or refunds are allowed after order placement, except in cases of stock unavailability.

In case of stock issues:

  • Customers will be notified promptly
  • A full refund will be issued
  • For defects or errors, customers must contact support within 3 days of delivery.

Right to Cancel Orders

Mechblock.in reserves the right to cancel any order at its sole discretion, including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Policy violations
  • Suspicious or fraudulent transactions

In such cases:

  • Customers will be informed within a reasonable time
  • Any applicable refund will be processed accordingly

Contact Us

For any return-related queries or assistance:

📧 Email: support@mechblock.in

Our team will assist you as quickly as possible.