At Mechblock.in, customer satisfaction is important to us. Please review our return policy carefully before initiating any return request.

Return Window

• Customers must request a return within 3 Days of delivery.
• Requests made after this period will not be accepted under any circumstances.

Eligibility for Returns

To qualify for a return, the following conditions must be strictly met:

• The item must be unused, in original condition, and with all packaging, accessories, and tags intact.
• The product must be returned in its original packaging to prevent damage in transit.
• A valid proof of purchase / invoice is required.
• A complete unboxing video clearly showing the issue (damage/defect) must be provided.
• Items that are used, damaged after delivery, or altered will not be eligible for return.
• Customers must securely pack the product to avoid damage during return shipping.
• For electronic equipment, original packaging is mandatory for return eligibility.

How to Initiate a Return

To initiate a return:

• Email us at support@mechblock.in within 3 days of delivery
• Include:
  • Order ID
  • Reason for return
  • Supporting images/videos

Important Notes:

• Customers are responsible for return shipping arrangements and courier charges.
• We strongly recommend using a trackable courier service.
• Mechblock.in is not responsible for lost, delayed, or undelivered return shipments.

Damages & Issues

• Customers must inspect the product at the time of delivery.
• In case of damage, defect, or incorrect item:
  • Record a clear unboxing video
  • Capture images of all sides of the package
• Claims without proper video proof may be rejected.
• Our team will verify the issue and provide a resolution accordingly.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

• Products priced below ₹999 (including spare parts, accessories, consumables, etc.)
• Perishable or consumable goods (filament, resin, nozzles, FEP films, etc.)
• Custom-made or personalized products
• Hazardous materials, flammable liquids, or gases
• Sale items, discounted products, or gift cards

Exchanges

• We do not offer exchanges.
• If eligible, returns will be processed as per this policy and refunds issued accordingly.

Refund Policy

• Once the returned product is received and inspected, refunds will be processed within 7–10 business days.
• A deduction of ₹200–₹400 (based on product size/volume) will be applied toward initial shipping costs.
• Refunds will be issued to the original payment method.
• The amount should reflect within 4–6 business days, depending on your bank/payment provider.

Note:

• If more than 15 business days have passed after approval, please contact us.

Order Cancellations & Refunds

• All orders are considered final once confirmed.
• No cancellations or refunds are allowed after order placement, except in cases of stock unavailability.

In case of stock issues:

• Customers will be notified promptly
• A full refund will be issued
• For defects or errors, customers must contact support within 3 days of delivery.

Right to Cancel Orders

Mechblock.in reserves the right to cancel any order at its sole discretion, including but not limited to:

• Product unavailability
• Pricing or listing errors
• Policy violations
• Suspicious or fraudulent transactions

In such cases:

• Customers will be informed within a reasonable time
• Any applicable refund will be processed accordingly

Contact Us

For any return-related queries or assistance:

📧 Email: support@mechblock.in

Our team will assist you as quickly as possible.