Frequently Asked Questions
General Questions
We offer a premium range of digital fabrication machines, specializing in xTool (including the F2 series, P3 CO₂, and MetalFab). We also feature reliable machines from Sculpfun, TwoTrees, Atomstack, Ortur, and AlgoLaser.
Our machines are versatile and can handle wood, acrylic, leather, glass, coated metals, and more. For specialized needs, we offer the xTool MetalFab for metal processing and DTF printers for apparel customization.
Absolutely. While we cater to hobbyists and creators, our high-end models like the xTool P2S and F2 Ultra are designed for industrial marking, signage production, and high-volume commercial manufacturing.
Yes! We offer xTool DTF (Direct-to-Film) apparel printers specifically designed for professional-grade garment and fabric customization.
No. At Mechblock, all orders are considered final once confirmed. Cancellations or refunds are only permitted in the event of stock unavailability.
Delivery Related Questions
Delivery timelines vary based on your location in India. Once your order is processed, you will receive tracking information to monitor your shipment's progress
You must inspect the product at the time of delivery. To file a claim, you must record a clear unboxing video and capture images of all sides of the package. Contact us at support@mechblock.in within 3 days.
Yes, Mechblock serves makers, startups, and workshops across the entire country, ensuring advanced fabrication technology is accessible to everyone in India.
If a return is approved, the customer is responsible for making the shipping arrangements and covering the courier charges. We recommend using a trackable service.
Mechblock.in is not responsible for lost, delayed, or undelivered return shipments. Please ensure the product is packed securely and insured via your chosen courier.
Payment & Refund Related Questions
We accept all major payment methods available through our secure online gateway. If a refund is issued, it will be sent back to your original payment method.
Once we receive and inspect your return, refunds are processed within 7–10 business days. It may take an additional 4–6 business days for the amount to reflect in your account.
Yes. A shipping cost deduction of ₹200–₹400 (depending on the product size and volume) is applied to all processed refunds.
Yes, we use industry-standard encryption and secure payment providers to ensure that your financial data is protected during every transaction
In the rare case of stock unavailability after an order is placed, we will notify you promptly and issue a full refund to your original payment method.
Payment & Refund Related Questions
We accept all major payment methods available through our secure online gateway. If a refund is issued, it will be sent back to your original payment method.
Once we receive and inspect your return, refunds are processed within 7–10 business days. It may take an additional 4–6 business days for the amount to reflect in your account.
Yes. A shipping cost deduction of ₹200–₹400 (depending on the product size and volume) is applied to all processed refunds.
Yes, we use industry-standard encryption and secure payment providers to ensure that your financial data is protected during every transaction
In the rare case of stock unavailability after an order is placed, we will notify you promptly and issue a full refund to your original payment method.
After Sales Support Related Questions
You must request a return within 3 days of delivery. Requests made after this 3-day window cannot be accepted under any circumstances.
The item must be unused, in its original packaging, include all accessories/tags, and you must provide a valid invoice along with a complete unboxing video.
No. Items priced below ₹999, as well as consumables like filaments, resin, nozzles, and FEP films, are non-returnable.
Please email us at support@mechblock.in with your Order ID, the reason for the request, and supporting images or unboxing videos.
We do not offer direct exchanges. If you are eligible for a return, we will process a refund (subject to our policy), and you may then place a new order for the desired model.
