XTOOL | ATOMSTACK | IKIER | SCULPFUN | ORTUR | TWOTREES | COMGROW | Product of these Brands come with ONE YEAR Warranty.
1.Does mechblock.in check the products before shipping them to me?
Yes., of course.
We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If a item is found defective in our QC test, it will be returned to the supplier / factory. Please don’t worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, XTOOL | ATOMSTACK | IKIER | SCULPFUN | ORTUR | TWOTREES | COMGROW products you buy from mechblock.in has a guarantee of quality and will exactly match the description on the website.
Our warehouse that supply mechblock.in are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from mechblock.in just as much as any well known retailer.
3. How long dose it take to have my orders shipped after the payment is made?
1). Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2). Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don’t receive any shipping confirming over three days after the payment is made, please kindly contact our customer service . They will check for you.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact email@example.com immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate mechblock.in , and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to mechblock.in in order for us to send out a new piece.
5. What should I do if my products went wrong after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Except for this case, The mechblock.in is not responsible for product damage caused by customers’ wrong operation or the uncontrollable natural reasons . Every product has a specific warranty period. If it is not stated in the product listing, please contact our customer service team.
In this case, please kindly provide us with proof as below:
The photos of original mechblock.in package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed and after you return your order.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and mechblock.in is responsible for the shipping costs of arranging reshipment by air mail.
How to Claim Warranty:
- All Branded Product comes with 1 Year of warranty.
- For any Manufacturing defects, You can directly contact the after-sales team of the Manufacturer( Contacts is also mentioned in the User Manual)
- For claiming a warranty you need to submit support ticket. https://mechblock.in/support/
- After a successful claim, Manufacturer of the Respective brand will provide you with the products through us or directly.(*For Imported Brands Customer may have to bear custom duty charges if charged by custom department for replacement parts.)
What voids the warranty:
If the product is subject to misuse, tampering, static discharge, accident, water or fire damage, use of chemicals & soldered or altered in any way.
*All Generic & Non-Branded products do not come under warranty.
Ortur is a high-tech manufacturer focus on developing diode laser engravers founded by a group of passionate engineers. We love to discover the unknown and try to develop our products to the next level with vitality and creativity.
Ortur is committed to expanding the use boundary of diode laser engravers and exploring more application scenarios of diode laser. In the next two years, Ortur's mission is to create safer, more efficient, and more user-friendly multipurpose diode laser engravers, to provide more chances for small businesses, workshops, artists, engineers, and self-employed workers to improve their efficiency.